Capto provides fact-based assessments and make recommendations to improve process, people and technology where possible, or if appropriate a complete restructuring/restart. There are quite a few examples of where Capto's business and technology "know-how" has helped a business achieve positive results:
A major Wall Street commercial lines insurance company outsourced a $17 Million program to develop software to automate their underwriting process. Their underwriting business rules were considered to be a strategic source of competitive advantage and the system was required to automate their business rules. The project was significantly delayed in the design phase because the business rules and workflow for the underwriting process were distributed in many organizations and loosely defined.
The Private Banking Division of a top 3 wall street Investment Bank outsourced a $12 Million program to develop the software for portfolio management, trade order entry and account management for it’s private banking clients to a third party systems integrator. Three parallel development projects were delayed beyond their original delivery schedule and cost estimates for completion ran at double the original committed cost.
A major commercial lines insurer was limited in revenue and market share growth because the underwriting process was too complex and fragmented resulting in low customer acquisitions and renewals. In addition, new product launches were frequently delayed and distributor relationships were troubled. Finally, commercial insurance policies could not be individualized for customers resulting in loss of business.
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