IT In-Sourcing vs. Outsourcing: Best Bang for the Buck

Situation – Looking to Reduce IT Costs, Need a Disciplined Way to Compare In-sourced IT services to Outsourced:

A Fortune 50 pharmaceutical company was under pressure to find IT cost reductions. Since IT infrastructure was one of their greatest expenses, the executive team felt the need to review IT Outsourcing options, in spite of concerns that outsourcing led to poor service levels and a lack of flexibility in responding to business demands. IT service levels were a mission critical differentiator, so this was not a decision they wanted to make without doing their homework

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Rescuing a Failing Outsourcing Relationship

Situation - Deterioration of IT Outsourcing Relationship:

A global company based in California outsourced its mission critical global data centers, network infrastructure and operations to one of the largest IT services firms. However, after two years, the vendor was unable to meet the business needs of the company in terms of responsiveness to change and increasing service level demands of the business.

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Auto Company Reduces Costs with Mulit-Year Outsourcing Relationship

Situation – Need for Reducing IT Costs while Maintaining Service Levels: 

A Fortune 100 automobile distributor that had been experiencing a severe reduction in automobile sales, revenue and profitability, needed to identify ways to achieve significant cost savings in IT without compromising functionality and service levels.

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Service Provider Requires Accelerated Data Center Expansion

Situation - Lack of Capacity Threatens Growth

A leading outsourcing provider found itself seriously under capacity in terms of data center infrastructure in multiple geographies to meet it's capacity requirements over a 2 – 24 planning horizon.

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Network Re-Architecture Nets $10M In Annual Savings

Situation - Declining Operating Margins Require Re-Thinking of Networking Services:

A leading telecommunication provider needed to reduce operating costs to maintain network margin and EBITDA goals during a period of declining revenue and competitive pressure.  Operating margins for this business segment had dropped by 50%. 

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Optimizing IT Infrastructure for Rapid Growth

Situation - Disparate hardware and software from multiple acquisitions, Need to ensure interoperability and reduce support costs:

A large national retailer enjoyed rapid growth over several years. As a result of the expansion they acquired hardware and software from multiple sources creating an infrastructure of disparate technologies. However, the service and maintenance staff had not been scaled up in skills or number for all the additional IT equipment. As a result, the business found themselves dependent on their vendors for things like asset inventory and maintenance coverage strategy.

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Wall Street Commercial Insurance System Development Crisis

Situation – Competitive Advantage at Risk Due to Application Delays:

A major Wall Street commercial lines insurance company outsourced a $17 Million program to develop software to automate their underwriting process.  Their underwriting business rules were considered to be a strategic source of competitive advantage and the system was required to automate their business rules.  The project was significantly delayed in the design phase because the business rules and workflow for the underwriting process were distributed in many organizations and loosely defined.

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Wall Street Private Bank Portfolio Management Application Recovery

Situation - Key System Development Delayed and Over Budget:

The Private Banking Division of a top 3 wall street Investment Bank outsourced a $12 Million program to develop the software for portfolio management, trade order entry and account management for it’s private banking clients to a third party systems integrator.  Three parallel development projects were delayed beyond their original delivery schedule and cost estimates for completion ran at double the original committed cost.

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Major Food And Beverage Company Maximizes IT Investments By Developing IT “Roadmap”

Situation - New business priorities, Competing demands for IT resources and dated IT infrastructure drive need for new direction:

A major food and beverage company identified significant opportunities to leverage information technology as a competitive weapon.  However, IT was bogged down with enhancements, support and maintenance projects, preventing launch of major strategic projects.  This deadlock, complicated by a dated technology infrastructure and distant business – IT relationships was significantly impeding the business goals of the company.

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Assets in Receivership Valued for Auction Bidders

Situation - Private Equity Team Required Asset Valuation

A Private Equity firm was interested in a distressed asset in Chapter 11 and was going auctioned through the Section 363 process. The firms initial offer was rejected and they lost the initial right to be considered the stalking horse bidder and all the advantages associated with that position. They needed help in fine-tuning the value of the asset.

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