Infrastructure Rescue
Capto brings the expertise and independence of an informed third party to help companies with their IT Outsourcing relationships.
Infrastructure Outsourcing relationships can be stressful at times. Problems often arise during transition, when responding to change and its associated costs, when service levels no longer meet business requirements and at the boundary between infrastructure and application delivery.
Capto has the breadth and depth of experience necessary to address these stress areas, bringing application, data center and network operational expertise from both the client and service provider perspectives. This unique insight allows Capto to explode myths and misconceptions from both parties, enabling mutually beneficial solutions to emerge.
In facilitating a successful infrastructure rescue, beyond performing a root cause analysis, Capto conducts a fact-based assessment of all aspects of the relationship, delving into everything from economics to services, service levels to technology, performance and governance.
Because the root causes of Outsourcing relationship problems can be complex and diverse, the process and program plan recommended by Capto for the resolution phase can vary widely and be characteristically different for each situation. The solutions proposed by Capto can range from improvements to processes, people, and technology, to renegotiating contract terms or severing the relationship entirely.
Capto uses a consensus-based process to ensure the aggressive optimization of interests for all stakeholders. No matter what improvement action plan is developed and approved by the client, Capto will work side-by-side the companies involved to facilitate implementation.
Take a look at our Successes and Contact us to learn more about how Capto can help you achieve the results you need from your Outsourcing relationships.